Frequently Asked Questions

Getting started is easy! Simply visit our exchange page, select the cryptocurrency you want to buy or sell, enter the amount, provide your wallet address, and complete the payment. No registration required for most transactions.

No, you don't need to create an account for most transactions. Our platform is designed for quick, hassle-free exchanges. However, for larger transactions or additional features, you may need to complete a simple verification process.

We support over 200+ cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC), Solana (SOL), XRP, Cardano (ADA), and many more. Check our exchange page for the full list of supported assets.

Most transactions are completed within 5-30 minutes. The exact time depends on the cryptocurrency network congestion and the number of confirmations required. We always work to provide the fastest possible service.

The minimum transaction amount is typically $10 USD equivalent. Maximum limits depend on the payment method and verification level. For card payments, the standard limit is $5,000 per transaction. Higher limits are available upon verification.

Our exchange rates are aggregated from multiple liquidity providers to ensure you get the best available rate. Rates are updated in real-time and include a small service fee that covers network fees and operational costs.

Once a transaction is confirmed on the blockchain, it cannot be reversed. If you haven't completed the payment yet, you can simply abandon the transaction. For any issues, please contact our support team immediately.

Absolutely! Security is our top priority. We use industry-leading security measures including SSL encryption, cold storage for funds, 2FA authentication, and regular security audits. We've processed over $2 billion in transactions safely.

We follow strict data protection protocols and comply with GDPR regulations. Your personal information is encrypted and never shared with third parties without your consent. We only collect the minimum information required to process transactions.

If you suspect any fraudulent activity, please contact our support team immediately. We have a dedicated security team that monitors all transactions and can freeze suspicious activity. Never share your wallet private keys or passwords with anyone.

We accept various payment methods including Visa, Mastercard, Apple Pay, Google Pay, SEPA bank transfers, and more. Available payment methods may vary by region. All card payments are processed securely with 3D Secure authentication.

Our fees are transparent and included in the exchange rate shown before you confirm. There are no hidden fees. The total amount you see is what you pay, which includes network fees, payment processing fees, and our service fee.

We support purchases in 50+ fiat currencies including USD, EUR, GBP, AUD, CAD, and many more. The available currencies depend on your location and the payment method you choose.

Payment declines can happen for various reasons. Please ensure your card is enabled for online/international transactions, you have sufficient funds, and you've entered the correct details. If the issue persists, contact your bank or try a different payment method.