Help Center
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Common Issues & Solutions
My transaction is taking too long
Transaction times can vary depending on network congestion. Most transactions complete within 5-30 minutes. If your transaction has been pending for more than 2 hours, please contact our support team with your transaction ID.
I haven't received my cryptocurrency
First, verify that you entered the correct wallet address. Then check the blockchain explorer for your transaction. If the transaction shows as confirmed but you still don't see your funds, please contact us with your transaction details.
My payment was declined
Payment declines can occur for various reasons including insufficient funds, card restrictions on crypto purchases, or incorrect card details. Contact your bank to ensure your card is enabled for online/international transactions, then try again.
How do I track my transaction?
You can track your transaction using the transaction ID we provide after purchase. Enter this ID in the relevant blockchain explorer (e.g., blockchain.com for Bitcoin, etherscan.io for Ethereum) to see the real-time status.
Other Ways to Reach Us
Our global support team is available around the clock.